Agenda 2025

Transforming Pension Banking Through Innovation & Digital Infrastructure

• Modernising pension services through digital onboarding, automated payouts, and seamless self-service experiences for retirees
• Leveraging advanced technologies—from AI-driven advisory to secure digital identity and data analytics—to enhance efficiency, accuracy, and trust
• Building resilient digital infrastructure that enables interoperability, stronger fraud prevention, and inclusive access across urban and rural populations

Maswar Purnama

Acting President Director

Bank Mandiri Taspen

AI Driven Transformation in Banking, Finance & Insurance Services

• Redefining customer experience with hyper-personalised products, AI-powered service automation, and intelligent decision-making across BFSI touchpoints
• Enhancing operational efficiency through predictive analytics, risk modelling, fraud detection, and automated back-office processes
• Building the future of BFSI with responsible AI frameworks, secure data governance, and scalable AI infrastructure that drives innovation and trust

Ir. Arif Ilham Adnan, MSc., MBA

Co-Chairman / Chairperson at the Permanent Committee

APDI / KADIN Jakarta

Balancing Innovation and Trust: How AI Decisioning is Redefining Risk, Inclusion, and Customer Experience

• How Provenir helps financial institutions embrace AI innovation responsibly by balancing automation, transparency, and compliance
• Exploring how real-time decision intelligence detects social engineering and safeguards digital trust across customer interactions
• Using Provenir’s AI and data marketplace to promote financial inclusiveness and expand access to underserved customer segments
• Delivering hyper-personalized financial experiences that remain compliant, secure, and customer-centric
• Uncovering how GenAI and agentic AI are shaping the next generation of intelligent, ethical, and inclusive financial ecosystems

Wana Sedayu

Senior Presales Consultant, APAC

Provenir

The Future of Financial Engagement: Conversational, Connected, and Customer-Centric

• Harness Meta Business Messaging to deliver personalized, real-time customer interactions
• Empower customers with faster conversations and a more intuitive service experience across digital engagement channels
• Drive retention and loyalty through meaningful engagement built on convenience and trust

Moderator

Aldo Rambie

Head of Industry

Meta Indonesia

Lusiana Saleh

Head of Digital Banking & Contact Centre

PT Bank CIMB Niaga Tbk

From Data Sprawl to Agentic AI: Simplifying Operational Data for Modern Financial Services

Discover how financial institutions are moving beyond generative AI into the era of Agentic AI, intelligent systems that can reason, act, and adapt autonomously. Learn how banks are transforming KYC, compliance, and investment management with MongoDB’s Developer Data Platform, turning weeks of manual work into minutes while ensuring trust, accuracy, and agility

WeiYou Pan

Field CTO, Industries APAC

MongoDB

Transforming Customer Service and Lending in the Age of Autonomy

• The Future is Agentic: Discover how unified AI-first architecture enables scalable, intelligent transformation across service and financial ecosystems.
• Reimagining Customer Service with Agentic AI: Explore how Agentic AI is transforming customer service from reactive support to autonomous, outcome-driven engagement.
• Accelerating Lending in Indonesia with GenAI – See a GenAI-powered blueprint in action, tailored for Indonesian banks to streamline origination, boost compliance and deliver hyper-personalised lendin

Vignesh Mahadevan

GTM Lead, Indonesia

Pega

The two-minute MSME loan: Rethinking MSME Lending in Emerging Economies

• MSME Financial Inclusion and Its Ongoing Challenges in Mongolia and Indonesia
• Success Story: How AI-Driven Technology Enabled Truly Digital SME Lending
• Localizing proven lending technology across Southeast Asia and Indonesia

Batbaatar Purev-Ochir

Head of Sales & Partnerships

AND Solutions

From Uniformity to Uniqueness: Redefining Customer Experience with Hyper-Personalization in Financial Services

• Elevating CX and UX to provide intuitive, tailored access to banking and insurance services across all touchpoints
• Re-engineering core infrastructure to place the customer at the heart of every interaction, enabling a unified and consistent experience across products, channels, and services
• Embracing a platform-based operating model, advanced analytics, and an innovation-led culture to accelerate personalization at scale and unlock new revenue and loyalty opportunities

Moderator

Sigit Prihatmoko

VP Innovation Center

Bank Negara Indonesia

Umi Kawiryani Tjiptoningsih

VP - Digital Strategy, Innovation & Customer Experience

Bank Syariah Indonesia

Mireille Makmur

Customer Experience Head

Bank Danamon

Agalliso Mario Raintung

Head of Customer Experience

FWD Insurance Indonesia

Financial Inclusion: The Next Leap for Indonesia’s MSME Ecosystem

Indonesia’s 64 million MSMEs fuel more than 60% of national GDP yet receive less than one-fifth of total bank credit. As modern payment systems like QRIS, BI-FAST, and open-banking platforms expand, the next frontier of inclusion lies in smarter, data-driven credit. This session explores how banks, MFIs, and FinTech’s can leverage Craft Silicon’s API-led lending platforms, AI-powered credit analytics, and digital co-lending infrastructure to bridge the US $235 billion MSME credit gap, transforming access, affordability, and financial empowerment across Indonesia

Vinish Shah

Chief Business Officer

Craft Silicon

Redefining Insurance with Digital Innovation: The Future of Insurtech

• Revolutionizing Insurtech with AI and APIs: Leveraging emerging technologies and extensive data
• Developing novel services and business models to propel strategic initiatives using technology
• Overcoming challenges in implementing new business models while focusing on customer-centric approaches

Moderator

Anton Pranayama

Chief Information Officer

PFI Mega Life

Edwin Sugianto

COO

AXA Insurance

Patrecia Yuriske

COO

PT Asuransi Allianz Utama Indonesia

Rachmadi Gustrian

Chief Transformation

IFG

Zero Trust to Digital Trust: Redefining Cybersecurity Frameworks for Modern Finance

• Emphasizing the integration and adaptation of new cybersecurity frameworks and regulations to enhance cyber resilience in banking
• Navigating security challenges amidst the transition to cloud services demands a comprehensive strategy for financial institutions
• Implementing identity-centric security measures to effectively mitigate the escalating threat of data breaches in banking

Moderator

Krisnanto Padra

Head of IT GRC & DPO

Bank Aladin Syariah

Purnama Sulfa

CISO

Bank Mandiri Taspen

Farina Mutia

SVP, Information Security Head

Bank UOB Indonesia

Wealth Management in the Digital Age: Balancing Technology and Personalized Service

• Understanding how wealth managers build trust with clients in a highly digital environment
• How can digital platforms help wealth managers provide real-time financial insights to clients while maintaining personal advisory relationships?
• Discussing various strategies to ensure that digital solutions are scalable across different client segments in wealth management

Moderator

Dr. Kartina Sury

Senior Fellow | Asia Regional Leader

Center for Indonesia Policy Studies | CXPA Asia

Meru Arumdalu

Wealth Management Division Head

Bank Tabungan Negara

Diendy Liu

Wealth Management Head

PT Bank UOB Indonesia

Banks at the Heart of Super‑App Ecosystems: Advancing Financial Health & Inclusion

• Partnering through Open Banking to Unlock Inclusive Finance
• Setting and Implementing Targets for Financial Health
• From Threat to Opportunity – Banks’ Strategic Response

Nyoman Gde Satrya Wibawa

APAC Regional Coordinator

UNEP FI