• BERANDA > Interview-2025 > Newgen Software > Newgen calls itself an ‘AI-first, unified digital transformation platform.’ How does this differ from traditional BPM/ECM, and how is AI within NewgenONE enabling deeper automation and better customer engagement for financial institutions—especially in a rapidly digitizing market like Indonesia?

Newgen calls itself an ‘AI-first, unified digital transformation platform.’ How does this differ from traditional BPM/ECM, and how is AI within NewgenONE enabling deeper automation and better customer engagement for financial institutions—especially in a rapidly digitizing market like Indonesia?

Around 51% of financial institutions in Indonesia are now focusing on deploying GenAI for daily tasks, according to a recent study. At Newgen, we have built the NewgenONE platform to go beyond traditional automation. NewgenONE moves beyond ‘process plus storage’ to ‘process plus explainable decisions’. That is how banks scale growth with control in a market moving as fast as Indonesia. NewgenONE learns from governed content, data, and policy to recommend or take the next action with citations and lineage. AI agents assemble evidence, draft notes, run controls, and route for sign-off under role based privacy and retention. Banks in Indonesia gain faster, consistent approvals, lower rework, and audit ready trails across credit, claims, servicing, and compliance. Measure wins in cycle time, exception overturns, first draft coverage, and time to prepare audits.